Todd presented us with a quote and assured us that any unusual things that might pop up when the walls were opened up would be taken care of. ...and they were! There was some unusual framing that had to be removed and replaced, our existing shower had a poured concrete pan that had to be jack hammered out and new concrete poured after the plumbing was done. Steve, the installer, went the extra mile to get all done and it was done very well. We could not be more pleased with the finished product. I would absolutely recommend Bath Planet for anyone thinking about a bathroom remodel.