My husband and I went to a home design show and met a representative from Bath Planet. She was very personable, informative without being pushy. We called Bath Planet and set up a home consultation. The representative arrived on time and was very helpful in helping us design the replacement of our master bath shower and our hallway shower and bath combination. He even offered us suggestions on where we could save money. we really felt he had our best interest in mind. The company sent us two installation crews and the installation was completely done in just 6 hours. The gentlemen were very skilled and very respectful. We just could not be more pleased and would recommend Bath Planet to everyone. Definitely a 5 star experience.