From initial meeting to job completion was a little over 4 weeks. Dylan came for consult, he was friendly and courteous. Charlie, the service manager came to do measurements a week or so later. He was personable and efficient. Kres did the installation on 6/25. I arrived home at 545PM and he was just finishing up. He did a great job, my shower replacement looks fabulous! I am pleased with the overall experience. Bath Planet may cost more than other companies doing the same kind of work. I believe you get what you pay for, and I am pleased with the quality and workmanship. I will recommend Bath Planet.