While I actually wasn't able to complete my purchase, I can't say enough about Bath Planet and my experience so far with them. The sales rep was great as was his manager. I was totally impressed with the product and actually signed up. Unfortunately, finances prohibited me from going through with the purchase at the time (which I am totally unhappy about), but the manager tried everything in his power to help me out. I still had to cancel. Rest assured, however, when I am able to do so, the first call I will make will be to Bath Planet. Thanks for understanding, Bath Planet, you are definitely the kind of people I want to work with.