After our complaint was emailed to Bath Planet, I received a call from Paula this morning about having someone come to finish the job on our shower. Saul was the technician that came by to install the piece that was missing. We really appreciated him to come by from his busy schedule and finish the job. Saul should be given an extra bonus for his efforts and awesome knowledge. He kept his word and his trustworthiness is greatly appreciated. If we have any other bathroom remodels, we would ask for Saul.