I had a Bath Planet shower unit installed in my condominium, some ten years ago. A crack developed at the bottom of the pan, potentially causing water to leak to the unit below. I reached out to Bath Planet to honor their warranty. Which they did without too much of fuss. It took some time but now I have a new shower unit. I need to thank all the people that I interacted with at Bath Planet: Let me start with thanking Jessica Molof, Executive Administrator, Bath Planet NorCal. She listened to me and my request very sympathetically and promptly had Sebsebe Schmertman, Project Manager, Bath Planet NorCal, contact and visit with me. After ordering the replacement unit, he had three people, David, Steve, Gabby, and install it. All three were very professional and courteous, did a very good job, and cleaned up afterwards. All in all, I am very pleased with Bath Planet and the work they did. --Vinod