Thank you Chad, Shelly and Joe! Chad came out for our initial consult, he was very knowledgeable, my mom and I loved the product. Dad has dementia and for some reason did not like Chad (Chad did nothing wrong, it was just Dad that day). I called Shelly and explained, she was so very kind and sent Joe, co-owner. We also went to the showroom to help my parents make a decision, met Shelly in person! The entire family is so very kind and professional! I think my parents made the correct choice. I can't wait until they are more safe with their new walk-in shower! Thank you all!