My only complaint was it took a while before the work began. Now I know why. Bath Planet's installer Brett had 25 years remodeling experience in California and was very good. Because of Bath Planets reputation here in Oklahoma there was a 3 month waiting time. The wait was well worth it. I'm a retired electrician and have worked around all construction trades for over 30 years. I have not seen a more productive and talented professional remodeler. He cleaned up every night and we felt so comfortable with him, we trusted him to work on the project when we had to leave for 5 days. If you live in Oklahoma then this is the place to go for a bathroom remodel.