I wanted to wait until 6 mos after our bathroom remodels before writing a review to make sure we were still pleased and not having any problems. We initially met with Carter who was very knowledgeable and a great salesman. Decided to tackle both bathrooms instead of 1. The only negative was, we were told the job would be done in a few days but in reality, there was overbooking and we were delayed to start. The job began very unorganized but thankfully, we were rescued by Jake (and Paul) who took over and made things happen. Jake is a pro! He knew all aspects of the job and a true professional. Nice & Polite too! We are happy with our new bathrooms because of the good service we received from Jake. He's the best!