The installers actually took no time at all, were very clean and listened to what I had to say. They took my input and made it happen! We did have an issue with the door...we did not like the semi-frameless design of the door, and called to complain. We were taken care of immediately, with no questions asked -- and no additional charges. Our sales man was outstanding - a really nice guy. He had been in the service, and clearly understood our needs.